Covid-19 and Post

Stencil only orders every other day, parcels sent out on Wednesdays

Hello everyone, 

I hope that you are all safe and well at home. Due to government guidance to reduce social contact as much as possible, I have changed our deliveries times and systems. I also wanted to answer any questions you may have with regards to ordering and how you would get your order. If you have any questions that are not covered below, please email me at [email protected], I'll be happy to answer them. 

Warm regards, 

Louise

Are you still sending out orders?

Yes I am. Stencil only orders are being sent every other day, and parcels will be sent on Wednesdays only. Washing of hands is complusory before orders are packed up, and all equipment is wiped regularly. Access to our workspace is now limited to me only. So yes, all your orders will be packed by me personally!

How will my order be delivered?

Your order will be sent via Royal Mail. You can read their latest guidelines on delivery here: https://www.royalmail.com/coronavirus Please allow a little bit longer for your order to arrive. 

I'm worried about receiving packages at my home, how do I unwrap it?

All orders are being packed in new envelopes and boxes, all of which are fully recycable. We would recommend unwrapping your order, disposing of the outer packaging in the recycling (preferably placed outside) and then washing your hands. All cake decorating equipment should be washed, according to instructions, before first use. Stencil Genie's should be wiped with a soapy cloth and then dried, do not submerge in water. 

Thank you as always for your continued support.