Covid-19 and Post
Please allow 1 - 3 working days for your order to be processed.
I hope that you are all safe and well at home. Due to government guidance to reduce social contact as much as possible, I have changed our deliveries times and systems. I also wanted to answer any questions you may have with regards to ordering and how you would get your order. If you have any questions that are not covered below, please email me at [email protected], I'll be happy to answer them.
Are you still sending out orders?
Yes I am. I am very few days. Your order email will confirm what day your order will be sent on. It can also be found on the home page, the footer of the website and under delivery. Washing of hands is complusory before orders are packed up, and all equipment is wiped regularly. Access to our workspace is now limited to me only. So yes, all your orders will be packed by me personally!
How will my order be delivered?
Your order will be sent via Royal Mail First Class You can read their latest guidelines on delivery here: https://www.royalmail.com/coronavirus Please allow a little bit longer for your order to arrive.
I'm worried about receiving packages at my home, how do I unwrap it?
All orders are being packed in new envelopes and boxes, all of which are fully recycable. We would recommend unwrapping your order, disposing of the outer packaging in the recycling (preferably placed outside) and then washing your hands. All cake decorating equipment should be washed, according to instructions, before first use. Stencil Genie's should be wiped with a soapy cloth and then dried, do not submerge in water.
I'd like to phone you to discuss my order or how to place an order, but I can't find your phone number?
I'm really sorry but due to working from home and child care committments I have had to remove my phone number from the site as I am simply unable to answer the calls during the day. If you need to get in touch, please email me at [email protected] and I will reply as soon as I am able to.
Thank you as always for your continued support.